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Terms & Privacy

Effective Date: July 01, 2021
Company: Moonlearning.io / Christine Vallaure de la Paz
Contact: [email protected]

 

1. Introduction, Scope & Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of Moonlearning.io (the “Platform”), including courses, tutorials, workshops, newsletters, and other digital learning resources.

By creating an account, purchasing a membership, registering for a workshop, or otherwise using the Platform, you agree to be legally bound by these Terms. If you do not agree, do not use the Platform.

2. Memberships, Billing, and Auto-Renewal


2.1 Membership Types

We offer monthly and annual subscriptions (“Memberships”).

2.2 Payment and Renewal

  • Fees are charged upfront at the start of each billing cycle.

  • Memberships automatically renew at the end of each term unless cancelled.

  • By providing payment details, you authorise us (and our payment processor) to charge the applicable fee at purchase and at each renewal.

2.3 Cancellation

  • You may cancel anytime before the renewal date via your account settings or by contacting support.

  • Cancellation prevents future charges but does not entitle you to a refund for the current period.

2.4 Refunds and EU Withdrawal Rights

  • Except as required by law, all payments are non-refundable.

      EU Right of Withdrawal

  • If you are a resident of the European Union, you have a legal right to withdraw from your initial subscription purchase within 14 days of the purchase date, unless you have already accessed the digital content.

  • By starting to use the Platform immediately, you acknowledge and agree that you waive this 14-day right.

  • This right applies only to the first purchase of a membership. Renewals are a continuation of the same contract and are not treated as new purchases. The withdrawal right does not apply to renewal charges.

2.5 Invoices

An invoice or receipt will be issued automatically after each successful payment and sent to your registered email. Taxes (including VAT, where applicable) will be included as required by law.


3. Access and Use

  • Memberships grant you a personal, non-transferable license to access the Platform content during your subscription term.

  • Sharing accounts, reselling access, or copying/reproducing content is prohibited.

  • We may suspend or terminate accounts that violate these Terms.

4. Workshops

  • Moonlearning.io may offer or promote workshops in addition to membership content.

  • Unless expressly stated otherwise, workshops are hosted on third-party platforms and are subject to the terms and privacy policies of those providers.

  • We are not responsible for the content, quality, delivery, or disputes arising from workshops hosted on third-party platforms.

  • If a workshop is hosted directly by Moonlearning.io, these Terms apply.

5. Marketing Communications and Newsletters

  • By signing up, you agree to receive:

    • Marketing emails (offers, promotions, updates)

    • Weekly newsletters (educational tips, platform news)

  • Each type of communication includes a separate unsubscribe link, and you may opt out at any time.

  • For EU residents, marketing is sent in accordance with GDPR and the ePrivacy Directive.

6. Consumer Rights (EU Residents)

Nothing in these Terms limits your statutory rights under EU consumer law, including:

  • Clear information about pricing and renewal terms.

  • The right to cancel auto-renewal at any time before renewal.

  • A 14-day withdrawal right for the initial purchase, unless waived as described above.
     

7. Intellectual Property

All Platform content (courses, tutorials, code, designs, text, graphics, logos, trademarks) remains the exclusive property of Moonlearning.io or its licensors and is protected by copyright and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law:

  • The Platform is provided “as is” without warranties of any kind.

  • Moonlearning.io is not liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the amount you paid for your most recent subscription period.

 

9. VAT, Reverse Charge & Pricing

Pricing and VAT Application
Moonlearning.io is established in Spain and complies with Spanish and EU VAT regulations applicable to digital services.
All prices shown on the Platform are displayed either inclusive or exclusive of VAT, depending on the customer’s location and tax status.

  • Customers located in Spain: VAT at the Spanish rate (21%) will be applied.

  • Customers located in another EU Member State (B2C): VAT will be charged at the rate applicable in the customer’s country of residence, in accordance with the EU “place of supply” rules for digital services.

  • Customers located in another EU Member State (B2B): If a valid EU VAT number is provided at checkout, the reverse charge mechanism applies, and no VAT will be added. The customer is responsible for self-accounting for VAT in their own country (Article 196, EU VAT Directive 2006/112/EC).

  • Customers located outside the European Union: Prices are displayed without VAT. Any taxes, import duties, or equivalent levies that may apply in the customer’s jurisdiction are the customer’s sole responsibility.


Reverse Charge Clarification
When the reverse charge applies, the total amount due remains as displayed on the Platform. VAT is not deducted or refunded when a valid VAT number is added; instead, the buyer declares and pays VAT directly to their local tax authority.


 Invoices and VAT Compliance
Invoices are automatically issued after each successful payment and indicate whether VAT was applied, reversed, or exempted.
Moonlearning.io complies with Spanish VAT law and the EU One-Stop Shop (OSS) system for cross-border digital services.
All invoices reflect the appropriate VAT treatment based on the customer’s country and VAT status.


10. Governing Law and Jurisdiction

  • If you are a resident of the European Union, these Terms are governed by the laws of your country of residence, and disputes may be brought before the competent courts of that country.

  • If you are a resident of the United States or any other country outside the EU, these Terms are governed by the laws of Spain, and disputes shall be submitted to the competent courts in Spain, unless mandatory local law provides otherwise.

11. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a new effective date. Continued use of the Platform after updates constitutes acceptance of the new Terms.

12. Contact

For any questions or concerns, please contact:
Email: [email protected]

13. Who is responsible for your data

The person responsible for your data (the data controller) is Christine Vallaure de la Paz, trading as moonlearning.io, based in Spain. If you have any question about your data or want to exercise any of the rights below, write to [email protected]. 

14. What we collect and why

We only collect what we need to run moonlearning and to give you what you asked for.

  • Your email address and name, when you sign up for the newsletter, download a free resource such as the SoftAgents folder, or create an account. We use these to send you the resource, to send the newsletter you signed up for, and to manage your account.
  • Purchase and billing details, when you buy a course or membership. Payment card details are handled by our payment provider, not stored by us. We keep the invoice records the law requires.
  • Basic usage data, such as which pages you visit and which emails you open, so we can see what is useful and improve it.

15. The legal basis for using your data

Under the GDPR, we rely on the following:

  • Your consent, for the newsletter and free downloads. You give it when you tick or submit the form, and you can withdraw it at any time.
  • Performing our contract with you, when you buy and we deliver a course or membership.
  • A legal obligation, for keeping invoices and tax records.
  • Our legitimate interest, in keeping the site secure and understanding, in aggregate, what our audience finds useful.

16. Who else handles your data

We do not sell your data. We share it only with the service providers we need to run moonlearning, who act on our instructions:

  • Kajabi, which hosts the platform, our pages, and our email list and newsletter. 
  • Our payment provider, Stripe which processes purchases. 

 

17. How long we keep it

We keep your data only as long as we need it. Newsletter and account data are kept while you remain subscribed or hold an account, and are removed when you unsubscribe or close your account. Invoice and tax records are kept for the period Spanish law requires.

18. Your rights

Under the GDPR you have the right to:

  • ask for a copy of the data we hold about you,
  • correct anything that is wrong,
  • ask us to delete your data (send an email)
  • restrict or object to how we use it,
  • receive your data in a portable form,
  • and withdraw your consent at any time, for example by clicking unsubscribe in any email.

To use any of these, write to [email protected] and we will respond within the time the law allows. You also have the right to complain to a data protection authority, in Spain the Agencia Española de ProtecciĂłn de Datos (aepd.es), or the authority in your own EU country.

 


20. Policy changes

If we change this policy, we will update the date at the top. For anything significant we will let subscribers know by email.

21. Contact

For any questions or concerns, please contact:
Email: [email protected]